From a Discord reply to a Shortcut ticket comment

Teams talk in Discord and track work in a ticket board. The two rarely meet, so details get lost. This project closes that gap: reply to a message in Discord, and it becomes a comment on a ticket.

The goal

The client wanted a Discord bot that adds comments to tickets on shortcut.com, using slash commands from their own server. Two features:

• /shortcut sends the message you are replying to as the comment.
• /shortcut <message> sends a custom message you type.

The quirks

Two things shaped the design.

First, every message should also reach make.com, so the client can build custom logic and integrations there.

Second, and more annoying: Discord doesn't support slash commands when replying to a message. So the reply flow needs a classic prefix command instead, !shortcut.

The architecture

Before anything is sent to Make, we need data from Shortcut: which teams exist and which tickets are available. Once the user has picked one through the bot, the message can go on its way.

The solution

The two commands:

• !shortcut replies to a selected message.
• /shortcut <message> passes a custom message.

They share most of their logic, so the code is structured to avoid repeating itself.

For picking a ticket we use discord.ui to show a tidy selection menu of the available tickets whenever a command is called. The user's choice tells us where the comment belongs.

Then we set up a webhook in Make and POST our payload to it. Make receives it and kicks off an event-driven pipeline, with all of the client's custom logic hanging off the end.

The payload looks like this:

@dataclass
class Payload:
    group_id: str
    ticket_id: str
    invocation_discord_id : str
    message_discord_id: str
    message: str

The proof of concept

Here is how the two commands are defined in Python 3.10:

"""
Slash command which takes a custom message to send to shortcut.com
"""
@tree.command(name="shortcut")
@describe(message="message to send to shortcut")
async def shortcut(interaction, message):
    # gets users input and sends to shortcut

"""
Regular bot command which will take the message you replied to and send it to shortcut.com
"""
@bot.command()
async def shortcut(ctx):
    if ctx.message.reference is None:
        await ctx.send("You have not replied to a message!")
        return None

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The result: a conversation in Discord, a comment on the ticket, and an automation pipeline already listening on the other end.